![]() Take a full screen screen-print of the Apps screen - showing all the apps - it will look like our third image with the number 3 - & post back the image please? ![]() Select the tiny v arrow - marked 2 in our 2nd image. On the righthand side of the Kaspersky Total Security license, select the tiny > (see our image with the number 1 beside >) Go to: licenses, find the Kaspersky Total Security license. One User account = one Kaspersky Password Manager vault - on any device that the KTS license is installed on & one MyKaspersky account to manage the One User account.Support is saying, the KTS license, which *includes* Premium Kaspersky Password Manager - is for one User account * only * Hello you for posting back & the information. Please contact your vendor to resolve the issue regarding this license. These licenses (S8P48-**** & BKPUA-*** ) are for one user account each for Kaspersky Password Manager and this error, which you also sent us as a screenshot usually occurs when a license is assigned to more than one user account and in this case, you cannot use this license for one use further activation of Kaspersky Password Manager.What have vendor with reset counter his license is valid and ok like you see on picture. They refuse to help me after I ask for reset counter actually, they don`t give me any answer so pure support. Please share the outcome with the Community, when it's available?.IF that did not/does not work - you must *please* contact Kaspersky support - they can access (your) private information, the Kaspersky Community cannot, there's Community rules to protect everyone's privacy in the Community, which means the Community cannot help, other than share the information that we & Moderator already replied in earlier replies: please log a case with Kaspersky Support on the support page select either Chat or Email, then select A ctivation & License issues, Other template please include any screen images of the error & a detailed history. ![]() ![]() Hello Massalov & *supposed* to happen is - when you sign into the Kaspersky Password Manager application that's installed on (your) computer - it shakes hands with (your) MyKaspersky account, the installed software *sees* the license & authenticates - that's the process. ![]() After I install password manager then is trial KTS there too. Mein is now blocked and even I buy 2 keys for KTS have error. ![]()
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